Customer Survey

Company *

Contact Name *

First and last

Address

Street number, City, State/Province, Zip/Postal code

Country

Phone *

Please include international prefix

Email Address *

Fax

Please include international prefix

1. SALES - How satisfied were you with the service you received from CASP Aerospace Inc. ? *

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

2. RESPONSE TIME - How satisfied were you with the lead times for purchased products or services ? *

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

3. PERFORMANCE - Did the product(s) meet all of your expectations ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

4. DELIVERY - What was the quality of the shipping, packaging, etc. ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

5. CUSTOMER SERVICE - If you had problems or concerns with previous orders, were they addressed in a timely and helpful manner ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

6. PRODUCT QUALITY - How would you rate the quality of our products ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

7. CUSTOMER SATISFACTION - How would you rate your overall satisfaction with our products and service ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

8. CUSTOMER PERCEPTION - Which of the following best describes your perception of CASP Aerospace Inc., compared to suppliers of the same products (choose one) ?

Market Leader

Price/Value Leader

Product Quality Leader

Support Leader

Comments

9. Would you recommend CASP Aerospace Inc. products to others ?

Yes

No

Unsure

Comments

10. What are we not doing NOW that would improve your next purchase experience ?

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